SHIPPING INFO

We aim to make returns as straightforward and convenient as possible while ensuring that every returned item meets the conditions necessary for processing. Eligible merchandise may generally be returned or exchanged when it remains in its original, unused condition. Clothing and other washable products should not have been worn or laundered, original tags should still be attached, and footwear should be returned with its original shoe box. Customers in the United States may request a return or exchange within 30 days of the shipment date, while customers in other countries generally have up to 45 days from the shipment date to begin the return process.

Certain products are not eligible for return or exchange. These include gift cards, products identified as final sale at the time of purchase, and intimate apparel that is no longer in its original unopened packaging, except where a specific first-purchase policy applies. Because some products are subject to hygiene and resale requirements, additional restrictions may apply to items such as swimwear, bodysuits, bras, and similar garments. Where a product includes a protective or hygienic liner, that liner must remain attached and intact for the item to qualify for a return.

For customers in the United States, there may be several ways to send an eligible item back. Returns completed in person at an authorized retail location or participating return location may be available without a return shipping charge. Customers who choose to mail an item back may be charged a return label fee, which can be deducted from the final refund. In some cases, this fee may be waived when the customer selects store credit instead of receiving the refund through the original payment method.

Some oversized or unusually shaped products may not be accepted at participating in-person return locations. If an item cannot be packaged within the size limits required by a return partner, it may need to be sent back through a mail-in return instead. Customers who experience difficulty with this process can contact customer support for assistance with arranging an appropriate return method.

A limited first-try policy may apply to certain eligible underwear purchases. Under this policy, a customer may be allowed to return a single qualifying underwear item even if the original packaging has been opened. Any additional returns of similar items generally need to remain unopened and in their original packaging. This exception does not automatically extend to every intimate apparel category, and products such as swimwear, bodysuits, and bras may follow separate eligibility requirements.

International return procedures can vary depending on the destination country and the available shipping services. Customers outside the United States should review the return instructions provided for their region before sending merchandise back. Return shipping costs, available carriers, processing methods, and estimated refund timelines may differ from one market to another.

Refunds of import duties and taxes may also depend on the country where the order was delivered. Customers in certain eligible locations may receive a refund of applicable duties and taxes after a qualifying return has been completed. In other countries, customers may need to contact their local customs or tax authority directly to determine whether they can independently request reimbursement for taxes or duties paid on imported merchandise.

Gift recipients may also be able to return eligible products. To help process a gift return, the recipient will generally need access to the original order information, such as the order number from the purchase confirmation. Providing this information can help the support team identify the transaction and confirm whether the item qualifies under the applicable return conditions.

Refund methods may depend on the way the original purchase was made. In locations or situations where cash refunds cannot be processed, an eligible return may instead be issued as store credit. Similar restrictions may apply to returns completed through mail services or third-party return locations. Customers should also be aware that original shipping charges are generally not refundable once an order has been delivered and later returned.

All returns remain subject to inspection and approval. Products that show signs of wear, use, washing, damage, alteration, or missing original components may not qualify for a refund or exchange. Keeping items in their original condition and starting the return process within the applicable timeframe will help ensure the smoothest possible experience.