RETURN POLICY

We want you to feel confident when making a purchase, which is why eligible items may be returned or exchanged when they meet the conditions outlined in our return policy. To qualify, products should generally be returned in their original, unused condition and within the applicable return period for the destination country.

For orders delivered within the United States, eligible return or exchange requests should normally be initiated within 30 days of the shipment date. Customers outside the United States generally have up to 45 days from the shipment date to begin the return process. These timeframes may vary where required by applicable law or where specific product terms provide otherwise.

Returned merchandise must be in a condition suitable for resale. Clothing should not have been worn beyond reasonable inspection, washed, altered, or damaged, and original tags should remain attached when applicable. Footwear should be returned with its original shoe box and packaging. We reserve the right to review returned items to determine whether they meet the applicable eligibility requirements.

Certain products are not eligible for return or exchange. These may include gift cards, items identified as final sale at the time of purchase, and selected personal apparel products that are returned without the required original packaging. Customers should carefully review the product page and purchase details before completing an order, particularly when purchasing items marked with special sale or final sale conditions.

Customers in the United States may have several available return methods. Eligible items can generally be returned in person through participating retail locations or approved return drop-off services. Where available, an in-person return option may allow customers to complete their return without an additional return shipping charge.

Mail returns may also be available for customers who prefer to send their products back. A return label fee may apply to this option and, where applicable, may be deducted from the refund after the return has been received and processed. Customers who choose store credit instead of a refund may qualify for different return fee terms, depending on the conditions of the return program.

Some items are not suitable for standard drop-off return services because of their size or dimensions. Products that cannot be packed or folded within the limits accepted by a participating return location may need to be sent back using a mail return instead. If you are unsure which return method is appropriate for your item, our support team can provide guidance on the available options.

Additional hygiene requirements may apply to underwear and other intimate apparel. In certain circumstances, a limited first-time return option may be available for one eligible underwear item even if the original packaging has been opened. This exception does not apply to all product categories and may exclude final sale merchandise.

Any additional returns of eligible underwear items may be required to remain unopened and in their original packaging. Bras, bodysuits, and certain other personal apparel may not qualify for the same first-time exception. Swimwear and bodysuits that include a protective hygiene liner generally must have the liner securely attached in order to be considered for return, provided that the item is otherwise eligible.

Customers outside the United States should review the return instructions and charges that apply to their specific destination. International return options, shipping arrangements, and processing requirements can vary depending on the country from which the item is being returned.

Where duties or taxes were charged on an international order, the ability to receive a refund for those amounts may depend on the destination country and applicable customs rules. Customers in certain eligible markets may receive a refund of applicable duties and taxes as part of the return process when the necessary conditions are met.

For customers in countries where duties and taxes are not automatically refunded, it may be possible to request a refund directly from the relevant customs or government authority. Procedures differ by location, and customers may need to provide documentation showing that the merchandise was exported or returned. We recommend contacting the appropriate local customs authority for information about potential tax or duty recovery.

Gift recipients may also be able to return eligible items. To help process a gift return, the recipient may need access to the original order information, including the order number associated with the purchase. Providing accurate order details can help identify the transaction and determine which return options are available.

Refund methods may depend on how the original purchase was paid for and the capabilities of the location or return service handling the request. In situations where a cash refund cannot be processed, store credit may be issued instead. This can also apply to certain purchases originally made with cash, particularly when the item is returned through mail or through a return service that does not handle cash transactions.

Original delivery charges are generally not included in the refund for returned merchandise. Customers should also understand that return shipping fees, when applicable, may be deducted from the refund or handled according to the selected return method.

Once a return has been received, the item may be inspected before the refund or exchange is finalized. Processing times can vary depending on the return method, shipping transit time, and the volume of requests being handled. After the return has been approved and processed, the applicable refund or store credit will be issued according to the available payment and return options.

We encourage customers to keep relevant order and return information until the process has been completed. Tracking information, return confirmations, and order records may be helpful if additional assistance is needed.

Our return policy is designed to provide customers with a clear process while maintaining appropriate standards for product condition, hygiene, and resale eligibility. Before beginning a return or exchange, customers should review the requirements that apply to their order, product category, and location. If you need help understanding your eligibility or selecting the correct return method, our customer support team can provide further assistance.