TERMS OF SERVICE

These Terms of Service establish the conditions that apply when you visit, browse, register for an account, make a purchase, or otherwise interact with the website and related services operated by Everlane, Inc. By accessing or using the website, you acknowledge that you have reviewed these Terms and agree to comply with them. If you do not accept these conditions, you should discontinue your use of the website and its services. References to the company may include Everlane, Inc., its affiliated entities, and other businesses involved in providing or supporting the services.

The website is intended for users who are legally able to enter into binding agreements. Customers must provide truthful, complete, and current information when creating an account or completing a transaction. Account holders are responsible for maintaining the confidentiality of their login credentials and for activities carried out through their accounts. If you believe that your account has been accessed or used without authorization, you should notify the company promptly. The company may suspend or close accounts where information is inaccurate, where these Terms are violated, or where activity presents a security, legal, or operational concern.

The company may modify, update, suspend, or discontinue portions of the website or its services when necessary. Updated Terms may be posted online or communicated through other appropriate methods. Continued use of the services after revised Terms become effective indicates acceptance of those changes. Customers are therefore encouraged to review the applicable Terms periodically.

When placing an order, customers authorize the company or its designated payment providers to process the applicable purchase amount, together with any taxes, fees, or other charges shown at checkout. Customers are responsible for providing valid payment information and ensuring that all amounts due are paid. Payment processing may be handled by independent third-party providers, and transactions completed through those providers may also be subject to their respective terms and policies. Product prices, applicable charges, and taxes may be presented in the currency selected during checkout.

The company makes reasonable efforts to present product descriptions, images, colors, sizes, pricing, and availability accurately. However, differences may occur because of screen settings, manufacturing variations, inventory changes, or other circumstances. Products may be offered in limited quantities, and availability is not guaranteed until an order has been accepted and processed. If an error involving product information, pricing, availability, or another part of the website is discovered, the company may correct the information and, where appropriate, cancel or adjust an affected order.

Customers may be able to participate in referral programs, promotional campaigns, or other special offers. Eligibility requirements may vary by promotion. Referral benefits are generally intended for legitimate personal recommendations and may not be obtained through self-referrals, fraudulent activity, unauthorized advertising, spam, misleading representations, or other prohibited methods. The company may review transactions, withdraw improperly obtained rewards, restrict accounts, or discontinue promotional programs when necessary. Promotional benefits may also be subject to additional conditions communicated at the time of the offer.

All text, photographs, graphics, product imagery, videos, audio, designs, logos, software, and other materials made available through the website are protected by intellectual property laws or are used under appropriate licenses. Customers receive only a limited right to access and view such materials for personal and permitted use. Unless expressly authorized, website content may not be copied, reproduced, modified, distributed, commercially exploited, or used to create derivative materials.

Customers may submit reviews, photographs, comments, suggestions, or other materials through available features. By submitting such material, the customer confirms that they have the necessary rights to provide it and that the content does not violate another person’s intellectual property, privacy, publicity rights, or applicable law. The company may receive rights to use, reproduce, modify, distribute, display, and otherwise utilize submitted content in connection with its business and services. Customers remain responsible for the content they provide and should avoid submitting information they expect to remain confidential.

The website may also display customer content shared through social media or other public channels. By participating in applicable promotional campaigns or tagging the company through designated social media features, users may authorize the company to use qualifying content for marketing, promotional, retail, website, or communication purposes. Users should ensure that any content they submit or make available does not improperly include material belonging to another person or violate the rights of third parties.

Users must operate the website lawfully and responsibly. Prohibited conduct includes submitting unlawful, fraudulent, deceptive, threatening, defamatory, discriminatory, obscene, or otherwise harmful material; violating intellectual property rights; attempting to interfere with website security or functionality; gaining unauthorized access to systems; collecting personal information from other users without permission; distributing unsolicited promotional messages; impersonating another person or organization; using automated tools to improperly access or extract website content; or using the services for unauthorized commercial purposes. Encouraging another person to engage in prohibited conduct is also not permitted.

The company may monitor activity, investigate suspected violations, restrict access to content, or suspend accounts when reasonably necessary to protect the website, its users, its business, or legal interests. Content may be removed or access may be limited where the company believes that material violates these Terms or applicable requirements. The company may also cooperate with appropriate authorities when activity involves suspected unlawful conduct.

Customers placing international orders are responsible for complying with the laws and import requirements applicable in their destination country. For shipments outside the United States, the customer or designated recipient may be treated as the importer of record and may be responsible for duties, taxes, customs charges, and other import-related amounts. Where available, estimated duties and taxes may be presented during checkout, but final responsibility may remain with the importer according to local requirements.

Feedback, suggestions, product reviews, and other comments provided to the company may be used to improve products, services, website functionality, and business operations. By submitting feedback, users grant the company appropriate rights to use and adapt that feedback without creating an obligation to provide compensation.

The website may contain links to external websites, applications, services, or resources operated by third parties. These links are provided for convenience, and the company does not control or guarantee the content, security, availability, products, or practices of those external services. Customers should review the applicable terms and privacy policies before interacting with third-party websites.

The company may terminate or restrict access to the website or an account when permitted under these Terms. Certain provisions, including those concerning intellectual property, payments, user submissions, liability, dispute resolution, and other continuing obligations, may remain effective after termination.

The website, its content, products, and services are provided on an available basis and without guarantees beyond those required by applicable law. To the extent permitted by law, the company disclaims implied warranties concerning merchantability, suitability for a particular purpose, uninterrupted availability, and non-infringement. The company is also not responsible for certain indirect, incidental, special, consequential, or similar damages arising from the use of or inability to use the website or services, except where such limitations are prohibited by law.

Any disputes relating to the website, services, or these Terms may be subject to individual binding arbitration rather than court proceedings, except where applicable law or these Terms provide otherwise. Certain qualifying matters may be brought before a small claims court, and specific intellectual property disputes may be handled through a court where permitted. Arbitration generally takes place without a jury, and applicable arbitration rules govern the process, fees, and procedures. Where an arbitration opt-out is provided, the user must follow the stated procedure and applicable deadline to exercise that option.

These Terms are governed by applicable California law unless another rule is required by law. If a provision is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted. The Terms represent the understanding between the company and the user concerning the services and replace earlier agreements relating to the same subject matter. Failure to enforce a particular provision does not constitute a permanent waiver of that provision.

The company may deliver notices through email or by posting information on the website. Users are responsible for maintaining current contact information so that important communications can be received. If you have questions about these Terms, the website, purchases, accounts, or available services, you may contact the company through its customer support channels for further assistance.